Privacy Policy

About NRG Performance Certificates Limited (NRG PC Ltd) andNRG Property Solutions Limited (NRG PS Ltd)

NRG Performance Certificates Limited and NRG Property Solutions Limited are located at 318 Seaside, Eastbourne, BN22 7RH, with its registered office at 19C Commercial Road, Eastbourne BN21 3XE. NRG PC Ltd is the Information Commissioners Office (ICO) registered data controller (registration ref: ZA334341). NRG PS Ltd is the Information Commissioners Office (ICO) registered data controller (registration ref: ZA334383).

Information covered by this policy

This privacy policy applies to the use and processing of personal information collected and used by NRG Performance Certificates Limited and NRG Property Solutions Limited.

Personal information is data, or any combination of separate pieces of information, that could be used to identify you. When you submit your personal details to us as described below you will be deemed to consent to its use by us in the ways indicated below.

Information security

The personal information we collect from you is only that which is required by us to provide you with the information, products and/or services you have requested. NRG PC Ltd and NRG PS Ltd are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have implemented physical and electronic safeguards.

What data is collected and how?

We may collect the following information: name, correspondence address, email address and telephone number (landline and/or mobile); and other information relevant to your enquiry or instruction. This information is collected directly from you when you contact us by telephone, letter, fax or email. We may also receive some information from third parties, for example, Estate Agents and Solicitors.

Why is it collected?

The information collected is required in order to allow us to contact you to provide the service requested.

How will it be used?

Collecting this data enables us to deliver our service in accordance with your instructions. We may use the data for our own internal records, to improve the service we provide and to contact you in response to a specific enquiry.

Who will it be shared with?

We will not share your data with anyone for marketing purposes. However there are occasions when it may be shared such as:

§   when we have received your instructions to pass on your details to a third party, eg. Sub-contractor, estate agent, solicitor

§  to protect, defend or exercise the rights and property of NRG PC Ltd and  NRG PS Ltd

§  when required by law and/or government or regulatory authorities.

Personal information retention period

NRG PC Ltd and NRG PS Ltd will only keep your data for as long as is necessary and to comply with our regulatory requirements.

Want to know more?

If you remain concerned about information disclosure or have any questions about this Privacy Statement, this website or your dealings with NRG Performance Certificates Ltd or NRG Property Solutions Ltd you can contact us by writing to us at the following address: 

318 Seaside, Eastbourne, East Sussex, BN22 7RH